Digital customer interaction refers to the communication and engagement that your company has with its customers through digital channels such as social media, email, and online chat.

When making these interactions, your company can provide a personalized and high-quality experience to your customers, which can significantly improve customer loyalty and overall satisfaction. Additionally, it can also help your company gather valuable information about your customers' needs and preferences, which can assist you in improving your products and services.

Digital interactions with clients can also help your company improve efficiency and reduce costs. By providing a quick and easy way for customers to communicate with your company, you can reduce the number of customer support calls and emails, saving time and resources.

By implementing digital customer interaction in your company, you will be able to deliver an exceptional service experience, enhance customer satisfaction, and increase the efficiency of your team. And the best part is that it's easy to integrate with your existing technology and does not require significant upfront investments.